Why aren’t my User ID and password recognized by the system?

Make sure you are typing the first name, last name, and User ID EXACTLY as it was entered into the system. Sometimes, an extra space is entered before or after a name when it is entered into the system. To test your system and verify that everything is installed correctly, add a user with the first name 1, last name 1, and User ID 1. Try logging in with this account. If it works, then the information you entered is not the same as the information the user is entering. It is also unlikely but possible that there is something wrong with the keyboard itself and some of the characters on the keyboard cannot be used.
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